Shipping policy

Shipping Policy

GroundStill currently ships to addresses in the United States.

Shipping cost

Standard shipping is free for orders of $2 USD or more. All products currently sold by GroundStill meet this threshold.

Delivery estimates

The delivery estimate shown at checkout is based on the shipping option available for your address. Our current standard transit estimate is 1–2 business days after the order is handed to the carrier. Delivery dates are estimates and are not guaranteed. Carrier delays, severe weather, an incorrect address, or events outside our control may affect delivery.

Order tracking and address changes

When tracking is available, it will be sent to the email address used for the order. Please review your shipping address before placing the order. If you notice an error, contact us as soon as possible; we cannot guarantee an address change after fulfillment has started.

Lost or damaged packages

If your order arrives damaged or appears to be lost, email contact@groundstill.com with your order number and any relevant photos so we can review the issue.

Contact

Questions about shipping can be sent to contact@groundstill.com.