Polityka zwrotu kosztów
Return and Refund Policy
We offer returns within 14 days after the last item in your order is delivered.
Eligibility
To be eligible for a return, the item must be unused, unworn, and in the same condition in which you received it, with its original packaging and any included components. You will also need your receipt or proof of purchase.
Starting a return
To request a return, email contact@groundstill.com with your order number. Returns must be approved before they are sent. If your return is accepted, we will provide return instructions and free return shipping. Items sent back without first requesting a return may not be accepted.
Damaged, defective, or incorrect items
Please inspect your order when it arrives. If an item is damaged, defective, or incorrect, contact us promptly with your order number and photos so we can evaluate the issue and make it right.
Exceptions
Gift cards and items clearly marked as final sale cannot be returned. Contact us if you have questions about a specific item.
Exchanges
The fastest way to receive a different item is to return the original item and, once the return is accepted, place a separate order for the replacement.
Cancellations
You may request a cancellation until the item has been fulfilled. After fulfillment begins, cancellation may no longer be possible.
Refunds
We will notify you after we receive and inspect your return. If approved, the refund will be issued to your original payment method. Your bank or card issuer may need additional time to post the refund. If more than 15 business days have passed since we approved your refund, contact contact@groundstill.com.
90-Night Money-Back Guarantee
At Groundstill, we believe a product designed to become part of your nightly routine deserves a genuine trial.
That's why our Money-Back Guarantee is based on completing a full 90-night trial.
To qualify for the Groundstill 90-Night Money-Back Guarantee, you must complete the full 90-night trial before requesting a refund.
Your 90-night trial begins on the date your order is confirmed as delivered by the shipping carrier.
Refund requests made before completion of the 90-night trial are not eligible under the 90-Night Money-Back Guarantee.
Once the 90-night trial has been completed, eligible customers have 14 calendar days to contact Groundstill and request a return under the guarantee.
ELIGIBILITY REQUIREMENTS
To qualify for the 90-Night Money-Back Guarantee:
- The product must have been purchased directly from Groundstill.com.
- The full 90-night trial period must be completed.
- The refund request must be submitted within 14 calendar days following completion of the 90-night trial.
- The customer must provide the original Groundstill order number and proof of purchase.
- The product must have been used and cared for according to Groundstill's setup, use, washing and care instructions.
- The product must be returned in good condition. Reasonable wear resulting from normal use during the trial period is permitted.
- The original grounding cord and all essential components included with the purchase must be returned.
- Products damaged due to misuse, improper washing or care, accidents, unauthorized modification, or use contrary to Groundstill's instructions are not eligible under the guarantee.
- Customers are responsible for return shipping costs unless the product received was defective, damaged upon arrival, or incorrect.
HOW TO REQUEST A RETURN
After completing the 90-night trial, customers must contact:
within the applicable 14-day return-request window.
The request should include:
- Full name
- Order number
- Email address used to place the order
Groundstill customer support will then provide the applicable return instructions and return address.
Do not send a product back before contacting Groundstill.
Customers should use a trackable shipping method. Groundstill is not responsible for return packages lost or damaged in transit.
REFUND PROCESSING
Once the returned product has been received, it will be inspected to confirm that it meets the eligibility requirements.
If approved, the refund will be issued to the original payment method.
Processing times from the customer's bank or payment provider may vary.
DAMAGED, DEFECTIVE OR INCORRECT ORDERS
The 90-night trial requirement does NOT apply to products that arrive damaged, defective, or incorrect.
Customers who receive a damaged, defective or incorrect product should contact:
as soon as possible after delivery and provide their order number and photographs of the issue.
If the issue is confirmed, Groundstill will provide an appropriate replacement or refund in accordance with the applicable policy.